Terms of Service

Terms & condition 

Making use of this website, buying products,or ordering something from,FishBone Custom Rod Shop, means you accept the following terms & conditions. If any change was added since your last visit it remains your responsibility to check.

Content 

All text, graphics, photographs of rods of this site is property of FishBone Custom Rod Shop and any non-authorised use of its content will be prosecuted  

Prices 

All listed prices are inclusive VAT and subject to change without prior notice and are final, orders are accepted at prices of the day of order if paid in full.

Carriage 

Prices are inclusive VAT. Not included are shipping and Insurance. Goods will be despatched by our usual carrier method with acceptance receipt, unless otherwise requested and with a written agreement where FishBone Custom Rod Shop is releaved of any responsibility in case of loss of package.

Damages, Shortages and Non-Delivery 

We will not accept any claim in respect to damage during transit, shortage or non-delivery or dissatisfaction unless written notice is given to FishBone Custom Rod Shop and to the Carrier by the consignee as follows:

  • For damage in transit – at reception of the goods.
  • For shortages - within 3 days of reception of the goods.
  • For non-delivery - within 10 days of the due date.
  • Dissatisfaction - within 3 days of reception 

Parcels  

Parcels should be inspected on arrival or at reception of the goods. Once reception is signed, the responsibility of proof of outside damage will reside on the customer and will need to be dealt with by him. 

Damaged Parcels 

If all, or part of a parcel is damaged, it should be inspected on the spot together with the carrier if the condition of the parcel lets suspect that something has happened to it. If damage is noted the parcel should be refused and FishBone Custom Rod Shop must be notified immediately, in order to be able to claim our carriers. This may be done by mail to sales@fishboneshop.be

Back Orders 

Back orders will be held until all backordered goods are available and will be send out simultaneously unless we advise to the contrary or per written request. In this case an additional shipping cost will be charged.

Liability 

FishBone Custom Rod Shop is not liable for any loss or damage whatsoever resulting from the use of the goods supplied.

Warranty 

FishBone Custom Rod Shop gives an total unconditional warranty on the rod build for 5 years to the first owner.  This does not include back and . All other goods are warranted by their factory warrant.

Return Of Goods 

We regret we cannot accept goods back for Credit for whatever reason, unless returned in good condition and original package within 14 days of order date. FishBone Custom Rod Shop needs to be informed of the return of goods by written notice (mail accepted) at Fishbone Custom Rod Shop, 36 Rodenburgstraat  - 8510 Marke (Belgique) or sales@fishboneshop.be.

Special Orders 

Special orders or custom ordered goods can not be returned and need to be paid at the time of order. Payment will figure as confirmation of the order.

Parcel Return Responsibility 

Parcels returned to FishBone Custom Rod Shop via the Post Office or any other agency, the Post Office or such agency acting for the sender, until signed of for reception. 

Payments 

All payments are due at the date of ordering, unless otherwise agreed, and should be made by Paypal (+3% to cover charges) or wire transfer. We do not accept cheques. Payment must reflect the amount on invoice. All costs linked to the payment are the responsibility of the customer and will be billed accordingly.

Specifications 

We reserve the right to modify specifications according to the supply, position or our desire to improve designs.

Retention of Title 

Ownership of all the goods supplied by FishBone Custom Rod Shop shall remain with FishBone Custom Rod Shop and shall not pass to the Buyer until payment in full for all items has been made. In case the merchandise was dispatched before paiement FishBone Custom Rod Shop stays owner of the goods untill done so and takes the right to collect the outstanding amount via an external agency. All costs covering this recovering will be billed to the cliant.

Dispute 

In case of dispute only the courts of Kortrijk will be in power  



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